Dropbox outage, 1 May 2025

Dropbox may be unavailable for some users

Started
Resolved
2 May 2025, 02:07 UTC (after 4 h 10 min)
Impact
Minor
Affected
Website, Desktop Application, Replay, DocSend

Last update from Dropbox

This incident has been resolved.

2 May 2025, 02:07 UTC

Read the full incident on the official Dropbox status page

Is Dropbox down now?

This page is the record of one past incident. For the live status, see Is Dropbox down right now? - it reads the official status page every 2 minutes.

Other Dropbox incidents

  1. Some customers are unable to access certain website routes and features.

  2. Customer support via telephone may be unavailable for some users

  3. Some Dropbox Protect features are not working correctly

  4. Dropbox is not working as expected for some users

  5. Dropbox is not working as expected for some users

  6. Shared content downloads are degraded

  7. Opening a video or audio file might not be working for users

  8. Availability was impacted across a number of services

All recorded Dropbox incidents