Google Cloud outage, 27 February 2026
Vertex AI Gemini API customers experienced increased error rates when accessing the global endpoint.
- Started
- Resolved
- 27 Feb 2026, 14:35 UTC (after 1 h 58 min)
- Impact
- Not stated
- Affected
- Agent Assist, Dialogflow CX, Vertex Gemini API, Google Cloud Support
Last update from Google Cloud
# Incident Report Summary On Friday, 27 February 2026 at 04:37 US/Pacific, customers using Vertex AI Gemini API models experienced increased error rates. Impacted services included Google Cloud Support, Agent Assist, Vertex Gemini API and Dialogflow CX in US regions and the global endpoint. The issue persisted for a duration of 1 hour and 58 minutes. This is not the level of quality and reliability we strive to offer you, and we have taken immediate steps to improve the platform’s performance and availability. Root Cause This incident was caused by a configuration change to a safety filtering service that supports all Gemini models. For some specific requests, this created code paths that ev...
Read the full incident on the official Google Cloud status page
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