LiveChat outage, 20 January 2026
Performance degradation of our services
- Started
- Resolved
- 20 Jan 2026, 20:36 UTC (after 4 h 12 min)
- Impact
- Minor
Last update from LiveChat
The issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure were experiencing problems, we continued to serve traffic and deliver the service without a full outage. Thank you for your patience and understanding while we coordinated our efforts with cloud provider’s engineers to address the issue.
Is LiveChat down now?
This page is the record of one past incident. For the live status, see Is LiveChat down right now? - it reads the official status page every 2 minutes.