Lucid outage, 13 February 2019
Document service instability
- Started
- Resolved
- 13 Feb 2019, 14:15 UTC
- Impact
- Not stated
Last update from Lucid
At 4:56 a.m. Mountain Time our Lucidchart services entered into a degraded state, causing users to be inconsistently able to access or edit diagrams. Our system immediately alerted us to these errors and our engineers began working on a fix until we were able to get our document services up and running again within 2 hours. We have identified the root cause as a misconfigured thread pool. We have fixed the thread pool and have also started an internal audit to ensure that we do not have any other thread pools in a similar state.
Is Lucid down now?
This page is the record of one past incident. For the live status, see Is Lucid down right now? - it reads the official status page every 2 minutes.