Okta outage, 23 April 2025
Issue with a downstream email provider
- Started
- Resolved
- 23 Apr 2025, 21:55 UTC (after 1 h)
- Impact
- Major
Is this still happening?
No. Okta marked this incident resolved on 23 Apr 2025, 21:55 UTC, 1 h after it began.
Right now: Okta reports degraded performance on some systems. (as of 30 Oct, 12:16 UTC) Live Okta status
Last update from Okta
The following is the RCA summary for a recent incident where a third-party provider or downstream service experienced an issue that impacted the Okta service. Timing: Incident start: April 23, 2025, at 1:55 PM PDT Incident resolved: April 23, 2025, at 2:55 PM PDT Impact: During the disruption period, customers and users in standard production and preview cells did not receive expected system-generated emails. This included emails for password resets, MFA when using email as a factor, account activation, and any other email notifications related to org or policy changes. These emails were delayed and only began to arrive once Okta’s third-party email provider recovered at approximately 2:55 P...