Paddle outage, 9 September 2025

Some customers are experiencing issues with our Checkouts

Started
Resolved
24 Sept 2024, 17:00 UTC - reported afterwards
Impact
Minor

Last update from Paddle

Following a period of monitoring, we can confirm that the issue was fully resolved on September 23 at 04:54 PM UTC. Between 3:05 PM and 04:54 PM UTC, some customers were able to complete their checkout without the tax being calculated. This impacted around 2,000 Paddle Billing transactions. The correct tax will be charged for any subsequent renewal payments. Apologies for the disruption to our service. Please reach out to sellers@paddle.com should you have any questions or concerns.

24 Sept 2024, 17:00 UTC

Is Paddle down now?

This page is the record of one past incident. For the live status, see Is Paddle down right now? - it reads the official status page every 2 minutes.

Other Paddle incidents

  1. Report downloads unavailable in the Paddle Dashboard

  2. Retain

  3. Seller dashboard logins are failing with timeouts

  4. Intermittent Checkout Loading Issues

  5. Partial Checkout Outage

  6. Card payment issues on Paddle Billing and Paddle Classic checkout

  7. New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboard

  8. Discount service degradation causing discount application failures

All recorded Paddle incidents