Paddle outage, 10 November 2025

Issue with the Retain widget functionality

Started
Resolved
10 Nov 2025, 19:04 UTC (after 1 h 24 min)
Impact
Critical

Last update from Paddle

We have confirmed that the service is now stable and operating normally. The issue is now resolved. We sincerely apologize for the disruption and appreciate your patience. If you have any further questions, please don't hesitate to contact us at [sellers@paddle.com](mailto:sellers@paddle.com "sellers@paddle.com").

10 Nov 2025, 21:14 UTC

Is Paddle down now?

This page is the record of one past incident. For the live status, see Is Paddle down right now? - it reads the official status page every 2 minutes.

Other Paddle incidents

  1. Report downloads unavailable in the Paddle Dashboard

  2. Retain

  3. Seller dashboard logins are failing with timeouts

  4. Intermittent Checkout Loading Issues

  5. Partial Checkout Outage

  6. Card payment issues on Paddle Billing and Paddle Classic checkout

  7. New Sellers might be unable to access Retain settings and the ProfitWell Metrics dashboard

  8. Discount service degradation causing discount application failures

All recorded Paddle incidents