Proton outage, 16 January 2026
Proton Docs Outage
- Started
- Resolved
- 16 Jan 2026, 19:27 UTC (after 4 h 26 min)
- Impact
- Critical
- Affected
- Proton Docs
Last update from Proton
Incident Summary - Proton Docs & Sheets Service Outage Date & Time: 15:20 CET - 17:05 CET, partial outage 17:05-19:30 CET Impact: Users were unable to access Proton Docs and Proton Sheets during the incident window. Root Cause: A faulty client deployment introduced an error in the retry logic, which caused an excessive number of retries and resulted in an overload of our systems. This prevented users from successfully connecting to the service.Resolution: The system was restarted to disconnect the faulty clients, allowing us to stabilize the platform. Users were able to begin reconnecting from 17:05 CET as the issue was partially mitigated. Users reconnected automatically over the next...
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