PubNub outage, 6 October 2025
Elevated Event & Action Error In FRA Region
- Started
- Resolved
- 6 Oct 2025, 11:00 UTC (after 47 min)
- Impact
- Minor
- Affected
- European Points of Presence
Last update from PubNub
### **Problem Description, Impact, and Resolution** At 08:40 UTC on October 6, 2025, we observed elevated error rates in the Events & Actions service in our EU-Central \(FRA\) region, which led to delays in processing publish-triggered events. Some customers may have experienced slower-than-expected execution of their event workflows during this time. We identified a malformed payload that was causing backend consumers to fail when attempting to process the queue. We deployed an updated build with improved parsing logic, which cleared the blockage and restored normal service. The issue was fully resolved by 11:00 UTC on October 6, 2025. This issue occurred because our event processing se...
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