Zoom outage, 13 November 2026
Service Degradation Affecting Zoom Phone Calls in China Region
- Started
- Resolved
- 13 Nov 2026, 16:53 UTC (after 7 h 7 min)
- Impact
- Minor
- Affected
- Calling (Inbound/Outbound)
Is this still happening?
No. Zoom marked this incident resolved on 13 Nov 2026, 16:53 UTC, 7 h 7 min after it began.
Right now: Zoom reports degraded performance on some systems. (as of 13 Nov, 20:53 UTC) Live Zoom status
At a glance
- Zoom rated this a minor incident.
- It was resolved after 7 h 7 min. That is longer than a typical Zoom incident: the median of the 38 other resolved ones we recorded is 1 h 44 min.
- Zoom had 16 other incidents in the 30 days before it.
- 5 earlier incidents look like the same kind of problem (same affected part or wording); the most recent was on 9 Oct 2026.
Our summary from the Zoom incidents we have recorded since 23 Sept 2026 - how we count.
Last update from Zoom
This incident has been resolved and the affected services have been restored.
Similar Zoom incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
-
, resolved after 15 min
-
, resolved after 2 h 23 min
Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
-
, resolved after 14 min
Service Degradation Affecting Zoom Phone in the EU01 cluster.
-
, resolved after 12 min
Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America
-
, resolved after 12 min
Service Degradation Affected Inbound and Outbound Calls for Zoom Contact Center
Other recent Zoom incidents
-
Service Degradation Affecting Microsoft Integrations due to an underlying vendor issue.
-
Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region
-
Service Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region.
-
Service Degradation Affecting a subset of users with ZVA and ZoomMate
-
Service Degradation Affecting Zoom Inbound SMS Service in the AU region
-
Service Degradation Affecting Zoom Mail, Calendar and Scheduler.
-
Service Degradation Affecting Outbound MMS Services in the US region
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