Bandwidth outage, 12 November 2026
Bandwidth App
- Started
- Resolved
- 13 Nov 2026, 01:16 UTC (after 2 h 56 min)
- Impact
- Critical
- Affected
- Bandwidth App
Is this still happening?
No. Bandwidth marked this incident resolved on 13 Nov 2026, 01:16 UTC, 2 h 56 min after it began.
Right now: Bandwidth reports all systems operational. (as of 13 Nov, 20:17 UTC) Live Bandwidth status
At a glance
- Bandwidth rated this a critical incident (major outage).
- It was resolved after 2 h 56 min. That is shorter than a typical Bandwidth incident: the median of the 85 other resolved ones we recorded is 5 h 13 min.
- Bandwidth had 75 other incidents in the 30 days before it.
- 2 earlier incidents look like the same kind of problem (same affected part or wording); the most recent was on 2 Nov 2026.
- Bandwidth published a root cause analysis - summarised below.
Our summary from the Bandwidth incidents we have recorded since 6 Oct 2026 - how we count.
What caused it: Bandwidth's root cause analysis
Bandwidth has concluded its investigation of this issue and determined that between 21:39 UTC and 23:58 UTC on November 12, some Bandwidth App users did not receive password reset and MFA emails due to an issue at a third-party email provider. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Last update from Bandwidth
Bandwidth has concluded its investigation of this issue and determined that between 21:39 UTC and 23:58 UTC on November 12, some Bandwidth App users did not receive password reset and MFA emails due to an issue at a third-party email provider. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Read the full incident on the official Bandwidth status page
Similar Bandwidth incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
-
, resolved after 1 h 4 min
-
, resolved after 7 h 54 min
Non-North American Emergency Address Validation IncidentPostmortem
Other recent Bandwidth incidents
-
Intermittent Call FailuresPostmortem
-
AT&T SMS DelaysPostmortem
-
Toll-Free Port Activation DelaysPostmortem
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