BigCommerce outage, 16 September 2026

Contact Center System Outage

Started
Resolved
16 Sept 2026, 15:42 UTC (after 6 h 27 min)
Impact
Critical
Affected
Client Portal, Support Center

Last update from BigCommerce

This incident has been resolved.

16 Sept 2026, 15:42 UTC

Read the full incident on the official BigCommerce status page

Is BigCommerce down now?

This page is the record of one past incident. For the live status, see Is BigCommerce down right now? - it reads the official status page every 2 minutes.

Other BigCommerce incidents

  1. Delayed Data in Analytics Reports

  2. Some storefront searches returning incomplete results

  3. Storefront Search Stability Issues for Subset of US Stores

  4. Storefront Search Stability Issues for Subset of US Stores

  5. Аn issue with Management API requests to add products to carts

  6. Slow response times on some requests

  7. Storefront Search Issues

  8. QuickBooks Payments stores cannot transact

All recorded BigCommerce incidents