Confluence outage, 27 December 2025
Outbound Email, Mobile Push Notifications, and Support Ticket Delivery Impacting All Cloud Products
- Started
- Resolved
- 27 Dec 2025, 05:20 UTC (after 2 h 32 min)
- Impact
- Critical
- Affected
- Notifications
Last update from Confluence
### Summary On **December 27, 2025**, between **02:48 UTC and 05:20 UTC**, some Atlassian cloud customers experienced failures in sending and receiving emails and mobile notifications. Core Jira and Confluence functionality remained available. The issue was triggered when **TLS certificates used by Atlassian’s monitoring infrastructure expired**, causing parts of our metrics pipeline to stop accepting traffic. Services responsible for email and mobile notifications had a critical path dependency on monitoring path leading to service disruptions. All impacted services were fully restored by **05:20 UTC**, around **2.5 hours** after customer impact began. ### IMPACT During the impact wind...
Read the full incident on the official Confluence status page
Is Confluence down now?
This page is the record of one past incident. For the live status, see Is Confluence down right now? - it reads the official status page every 2 minutes.