Elastic Cloud outage, 13 August 2026
Increased error rates for microsoft-multilingual-e5-large
- Started
- Resolved
- 17 Aug 2026, 11:40 UTC (after 4 days)
- Impact
- Major
Last update from Elastic Cloud
The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error. Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/endpoint-inference
Read the full incident on the official Elastic Cloud status page
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