GoTo outage, 20 April 2026

Login to GoTo applications - 504 timeout - multiple products impacted

Started
Resolved
20 Apr 2026, 15:23 UTC (after 1 h 9 min)
Impact
Major
Affected
GoTo Meeting, VoIP Calls - GoTo Connect Web, GoTo Webinar, Helpdesk, GoTo Meeting API, VoIP Calls - GoTo Connect Mobile, GoTo Training, GoTo Connect API, Messaging - SMS, Messaging - Chat, Administration Portal, Admin API

Last update from GoTo

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

20 Apr 2026, 15:23 UTC

Read the full incident on the official GoTo status page

Is GoTo down now?

This page is the record of one past incident. For the live status, see Is GoTo down right now? - it reads the official status page every 2 minutes.

Other GoTo incidents

  1. LogMeIn Pro and Central website

  2. GoTo Meeting, Webinar or Training - Webcam or screen share issues

  3. GoTo Connect - Issue with incoming calls

  4. Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates

  5. Connectivity issues

  6. Emails not being delivered to customers

  7. LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures

  8. Grasshopper - password reset and OTP emails blocked

All recorded GoTo incidents