GoTo outage, 15 August 2026

Grasshopper - password reset and OTP emails blocked

Started
Resolved
15 Aug 2026, 16:33 UTC (after 1 h 30 min)
Impact
Major
Affected
Grasshopper

Last update from GoTo

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

15 Aug 2026, 16:33 UTC

Read the full incident on the official GoTo status page

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Other GoTo incidents

  1. LogMeIn Pro and Central website

  2. GoTo Meeting, Webinar or Training - Webcam or screen share issues

  3. GoTo Connect - Issue with incoming calls

  4. Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates

  5. Connectivity issues

  6. Emails not being delivered to customers

  7. LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures

  8. GoTo Customer Engagement - Whatsapp campaign issues

All recorded GoTo incidents