Grafana Cloud outage, 5 October 2026

IRM Unable to Send SMS to Thailand, Bangladesh, and Austrian Numbers

Started
Status
Ongoing: Identified
Impact
Minor
Affected
Incident Management and Response (IRM)

Last update from Grafana Cloud

SMS delivery to Austrian numbers has been restored. SMS delivery to Thailand and Bangladesh is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share. In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.

15 Oct 2026, 09:33 UTC

Read the full incident on the official Grafana Cloud status page

Is Grafana Cloud down now?

This page is the record of one past incident. For the live status, see Is Grafana Cloud down right now? - it reads the official status page every 2 minutes.

Other Grafana Cloud incidents

  1. Authentication errors in prod-us-west-0

  2. Errors when querying Prometheus datasource

  3. Phone call notifications to numbers in Russia and Kazakhstan are blocked

  4. Elevated Errors Ingesting Metrics in AWS US East (OH) - prod-us-east-0

  5. Issues with Private Data Source Connect (PDC) in AWS US East (OH)

  6. Elevated Errors Ingesting Metrics in AWS US East (VA)

  7. Degraded Performance with Increased Latency for Grafana Cloud Metrics and Traces in GCP US Central

  8. Grafana Cloud k6 - Brief metrics unavailability

All recorded Grafana Cloud incidents