JustCall outage, 31 January 2024

JustCall app is loading slow

Started
Resolved
31 Jan 2024, 17:27 UTC (after 16 min)
Impact
Minor

Last update from JustCall

We experienced an unexpected increase in latency in one of our API services. This issue resulted in degraded performance for some of our users, causing inconvenience and disruptions. Users were temporarily re-routed from https://app.justcall.io to https://justcall.io After a thorough investigation, the root cause of the API latency was identified as increased database response time. The API latency issue has been successfully resolved, and normal operations have been restored. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

31 Jan 2024, 17:58 UTC

Read the full incident on the official JustCall status page

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This page is the record of one past incident. For the live status, see Is JustCall down right now? - it reads the official status page every 2 minutes.

Other JustCall incidents

  1. Partial Degradation of Calling, SalesDialer, and Inbound Call Services

  2. Slowness reported across platform

  3. JustCall is experiencing slowness

  4. JustCall is experiencing higher latency than usual.

  5. A subset of users unable to make and receive calls

  6. JustCall Webapp is Loading slow

  7. Connection Errors for Some Customers Due to SSL Certificate Issue

  8. Degraded performance affecting Calls and SMS

All recorded JustCall incidents