JustCall outage, 9 July 2025
Partial Dashboard, Calling, SMS, and MMS Service Disruption
- Started
- Resolved
- 9 Jul 2025, 15:25 UTC (after 35 min)
- Impact
- Minor
- Affected
- SMS Service, JustCall Dashboard, MMS Service
Last update from JustCall
**Date:** 9th July 2025 **Duration:** 14:51 UTC - 15:25 UTC **Affected Services:** * Customer-facing Dashboard * SMS Delivery * MMS Delivery * Inbound Calling * Outbound Calling * Associated internal services **Impact** A subset of customers experienced degraded performance or complete unavailability in: * Accessing the dashboard * Users experienced delays in sending and receiving SMS and MMS messages. * Intermittent degradation in both inbound and outbound call performance. * Delayed or failed service actions tied to within a designated cloud service region. **Root Cause** A malfunction in one of our cache systems triggered a reboot, leading to the invalidation of all cache entrie...
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