JustCall outage, 11 July 2025
Unintended Credits deduction
- Started
- Resolved
- 11 Jul 2025, 12:30 UTC (after 30 min)
- Impact
- Minor
Last update from JustCall
**Date:** 2025-07-11 **Duration:** 12:00 - 12:30 UTC ### **Affected Services** * Outbound/Inbound Calling * SMS Delivery * IQ Transcriptions * Other usage-based services relying on balance deduction logic ### **Impact** A subset of customers experienced **excessive and inaccurate balance deductions** across multiple services including: * **Outbound calls** * **SMS messaging** * **IQ and transcription usage** This incorrect deduction affected customer billing visibility and usage quotas, resulting in: * Unexpected balance exhaustion * Interrupted service usage due to perceived insufficient balance ### **Root Cause** The incident was caused by **flawed cache key reuse** in the curre...
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