Lattice outage, 9 January 2026

Live Chat Interruption

Started
Resolved
9 Jan 2026, 21:43 UTC (after 1 h 32 min)
Impact
Not stated
Affected
Lattice Application

Last update from Lattice

Our upstream provider, Intercom, is back online. Customers can now utilize live chat to reach out for support.

9 Jan 2026, 21:43 UTC

Read the full incident on the official Lattice status page

Is Lattice down now?

This page is the record of one past incident. For the live status, see Is Lattice down right now? - it reads the official status page every 2 minutes.

Other Lattice incidents

  1. Investigating performance issues

  2. Admin Compensation Cycle Recommendations page showing "Something Went Wrong" error

  3. Lattice AI Agent and Evidence-Based Reviews generation errors

  4. Issues sending email and Slack notifications

  5. Issues logging in and completing actions in Lattice

  6. Automated Review Cycle Schedule Delays

  7. Slack Settings Deactivated for Some Users

  8. Issues saving Default role Field-Level Permissions

All recorded Lattice incidents