Maxio outage, 17 January 2026
Advanced Billing: Intermittent HTTP 500 Errors on Product Catalog & Subscription Endpoints (Third-Party Exchange Rates Outage)
- Started
- Resolved
- 17 Jan 2026, 09:29 UTC
- Impact
- Minor
- Affected
- API
Last update from Maxio
Between 2026-01-17 06:40:01 UTC and 2026-01-17 08:51:29 UTC Advanced Billing merchants using exchange rates experienced intermittent HTTP 500 errors on the Product Catalog and Subscription API endpoints due to a third-party service disruption with Open Exchange Rates. No data loss occurred (request/response errors only). This was mitigated on our end as of 2026-01-17 08:51:29 UTC, and service is operating normally.
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