Mezmo outage, 5 April 2022
Alerts not triggering
- Started
- Resolved
- 5 Apr 2022, 18:32 UTC (after 9 min)
- Impact
- Critical
- Affected
- Alerting
Last update from Mezmo
**Dates:** Start Time: Tuesday, April 5, 2022, at 13:20:00 UTC End Time: Tuesday, April 5, 2022, at 18:20:00 UTC Duration: 5:00:00 **What happened:** Alerting was halted for all accounts for the entire duration of the incident. Most alerts - any whose trigger date was more than 15 minutes in the past - were discarded. **Why it happened:** We restarted our parser service, for reasons unrelated to this incident. Any restart of the parser service should be followed by a restart of the alerting service. This second step was overlooked and didn’t happen. Subsequently, all alerts stopped triggering. The need to restart alerting after a restart of the parser is already docume...
Is Mezmo down now?
This page is the record of one past incident. For the live status, see Is Mezmo down right now? - it reads the official status page every 2 minutes.