Mezmo outage, 5 October 2022
Degraded performance for WebUI, Ingestion, Alerting, Searching, Live Tail, Graphing, and Timelines
- Started
- Resolved
- 5 Oct 2022, 16:05 UTC (after 1 h 7 min)
- Impact
- Minor
- Affected
- Log Ingestion (Agent/REST API/Code Libraries), Log Ingestion (Heroku), Log Ingestion (Syslog), Web App, Search, Alerting, Livetail
Last update from Mezmo
**Dates:** Start Time: Wednesday, October 5, 2022, at 14:27 UTC End Time: Wednesday, October 5, 2022, at 14:45 UTC Duration: 00:18 **What happened:** The ingestion of logs was partially halted. The WebUI was mostly unresponsive and most API calls failed. Because many newly submitted logs were not being ingested, new logs were not immediately available for Alerting, Searching, Live Tail, Graphing, Timelines, and Archiving. **Why it happened:** We recently added a new API gateway - Kong - to our service, that acts as a proxy for all other services. We had gradually increased the amount of traffic directed through the API gateway over several weeks and seen no ill effects. P...
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