Mezmo outage, 30 June 2022
Some customers' logs are not currently being processed
- Started
- Resolved
- 30 Jun 2022, 22:11 UTC (after 35 min)
- Impact
- Major
- Affected
- Log Ingestion (Agent/REST API/Code Libraries), Log Ingestion (Heroku), Log Ingestion (Syslog)
Last update from Mezmo
**Dates:** Start Time: Thursday, June 30, 21:40 UTC End Time: Thursday, June 30, 23:32 UTC Duration: 1 hour and 52 minutes **What happened:** Some log lines for some customers were discarded by our service. The log lines were successfully accepted by our ingestion service, but a downstream service - the parser - removed some of them. All further downstream services, such as Alerting, Live Tail, Searching, and Archiving never received these logs. In some cases, lines were received by Live Tail and were appended with the phrase “\(not retained\)”. The great majority of customers - 94.2% - were unaffected and had no log lines discarded. Approximately 3.5% had a relatively sma...
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