Okta outage, 12 November 2025
SMS Delivery Issues
- Started
- Resolved
- 13 Nov 2025, 01:40 UTC (after 6 h)
- Impact
- Minor
- Affected
- MFA
Is this still happening?
No. Okta marked this incident resolved on 13 Nov 2025, 01:40 UTC, 6 h after it began.
Right now: Okta reports degraded performance on some systems. (as of 30 Oct, 11:38 UTC) Live Okta status
Last update from Okta
Timing: Incident start: November 12, 2025, at 6:50 AM PST Incident resolved: November 12, 2025, at 12:50 PM PST Detection: Okta monitoring detected a significant decline in SMS deliverability rates, coinciding with customer reports of users not receiving SMS-based one-time passcodes (OTPs). Our third-party vendor subsequently updated their status page, confirming delivery delays to multiple networks in the United States. Impact: A subset of Okta customers experienced failures when attempting to receive SMS OTPs on their first attempt during the incident window. Although the initial delivery would fail, Okta offers the option to retry sending the SMS OTP, which is handled by a secondary provi...
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