Okta outage, 19 January 2026
Service Disruption in Google Workspace Imports
- Started
- Resolved
- 20 Jan 2026, 19:49 UTC (after 25 h 39 min)
- Impact
- Major
- Affected
- Core Platform
Is this still happening?
No. Okta marked this incident resolved on 20 Jan 2026, 19:49 UTC, 25 h 39 min after it began.
Right now: Okta reports degraded performance on some systems. (as of 30 Oct, 12:10 UTC) Live Okta status
Last update from Okta
Following is the RCA summary for a recent incident where a third-party provider or downstream service experienced an issue that impacted the Okta service. Timing: Incident start: January 19, 2026, at 10:10 AM PST Incident resolved: January 20, 2026, at 11:49 AM PST Detection: Okta teams were notified via customer cases and an increase in Google Workspace import errors. Impact: Any customers performing Google Workspace imports during the incident window may have encountered an error stating “UserImportJob: Failed to download users. Json field=primaryEmail does not exist for object=[...]” Root Cause: Google Workspaces, a third-party provider, confirmed that a faulty code change introduced caus...
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