Superhuman outage, 24 July 2026
Some Outlook accounts cannot archive nor delete certain messages
- Started
- Resolved
- 24 Jul 2026, 23:29 UTC (after 2 h 23 min)
- Impact
- Minor
- Affected
- Superhuman
Last update from Superhuman
After a significant investigation, we've confirmed this was not a widespread outage. A small number of Microsoft/Outlook customers had individual messages that couldn't be marked done, archived, deleted, or moved to junk. This happened when a specific message had already been moved or removed on the mail provider's side, leaving an out-of-date copy in Superhuman that the affected action couldn't act on. It was limited to those specific messages rather than triage as a whole. Our metrics confirm mail syncing and triage were operating normally throughout, with only a small number of customers affected. We're following up directly with those customers, and we're tracking a longer-term improvem...
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