Aircall outage, 5 August 2026

AI Agents not reading Knowledge Base

Started
Resolved
5 Aug 2026, 17:16 UTC (after 28 min)
Impact
Minor
Affected
AI Voice Agent (AIVA) — Inbound, AI Voice Agent (AIVA) — Outbound, AI Messaging Agent

Last update from Aircall

This is confirmed fully resolved

5 Aug 2026, 17:16 UTC

Read the full incident on the official Aircall status page

Is Aircall down now?

This page is the record of one past incident. For the live status, see Is Aircall down right now? - it reads the official status page every 2 minutes.

Other Aircall incidents

  1. Increased Error Rate

  2. Calling Issues

  3. Partner Integrations Not Receiving Call Events

  4. Intermittent calls and SMS failures on a subset of French and Spanish numbers

  5. Intermittent calls and SMS failures on a subset of French and Spanish numbers

  6. Outbound calls from mobile Spanish numbers reaching an audio message.

  7. Issues logging in to Aircall Workspace

  8. Outbound audio degradation for some SG customers

All recorded Aircall incidents