Bland AI outage, 4 March 2026
Degraded TTS
- Started
- Resolved
- 4 Mar 2026, 17:30 UTC
- Impact
- Major
Last update from Bland AI
Our BTTS service experienced degraded performance due to a failure in our underlying cloud infrastructure's ability to scale compute capacity to meet demand. This resulted in agents stuttering, failing to vocalize responses, increased latency, or producing incomplete audio output during the affected window, for calls that utilize BTTS v2 voices. The timeline was as follows: 6:00 AM PST: BTTS model began failing to scale due to insufficient compute capacity in its assigned cloud cluster. 6:30 AM PST: An automated alert fired but was misconfigured as non-critical and was not actioned. ~8:00 AM PST: Rising call volume exceeded available capacity, causing noticeable impact to production calls. 9...
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