Box outage, 16 July 2026
[Medium] Issues with Box Edit and Microsoft Office Online
- Started
- Resolved
- 16 Jul 2026, 21:48 UTC (after 18 min)
- Impact
- Major
- Affected
- Microsoft Office Integration, Box Edit / Tools
Last update from Box
We recently addressed issues affecting Open With integrations within Box. We would like to take this opportunity to further explain these issues and the steps we have taken to prevent them from reoccurring. Between 1:00 PM PDT and 2:40 PM PDT on July 16, 2026, some customers may have been unable to open or edit files using any Open With integration in the Box web application. During this period, affected files may have appeared unavailable or grayed out, and users may have encountered permission-related errors when launching an integration. Microsoft Office workflows, including Office Online in the browser and desktop editing through Box Edit, were among those impacted. The issue occurred...
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