Box outage, 31 July 2026
[Medium] Issues with Box Shuttle Standalone
- Started
- Resolved
- 31 Jul 2026, 11:30 UTC (after 21 min)
- Impact
- Major
- Affected
- Box Shuttle
Last update from Box
We recently addressed issues affecting Shuttle standalone jobs. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 3:41 AM and 3:57 AM PDT on July 31, 2026, some customers using Shuttle Standalone could sign in to their Shuttle Standalone accounts and view their dashboards, but could not view job details, change job settings, or create new standalone jobs. The Shuttle native experience was not affected. After we restored service, we confirmed that customers could access existing jobs and create new ones. # Analysis A misconfiguration in Shuttle resulted in depleted resources that accessed jo...
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