Close outage, 22 April 2025
Custom Field Event Interruption
- Started
- Resolved
- 22 Apr 2025, 14:30 UTC
- Impact
- Minor
Last update from Close
Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring. ## Impact Between April 22nd 14:25 UTC and April 23rd 8:50 UTC our search functionality operated on outdated data for some users, which resulted in potentially incorrect search results. In addition, some webhooks with custom field updates were not delivered. No data was lost during the incident. ## Root Cause and Resolution A software update introduced a bug, where some events for custom field updates were malformed. As a result, the changes to custom fields weren’t...
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