Close outage, 29 September 2026
Application impairment
- Started
- Resolved
- 29 Sept 2026, 18:15 UTC (after 26 min)
- Impact
- Major
- Affected
- Application UI
Last update from Close
Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring. ## Impact Close systems were unavailable for 30 minutes from Sep 29, 17:40 UTC to Sep 29, 18:10 UTC. ## Root Cause and Resolution During deployment of a new application version, we ran a multi-phased migration that added a permission to user roles and assigned it to existing custom roles. The timing of the phased migration wasn’t fully thought out; many application servers were still running the previous version which didn’t recognize the new permission in the datab...
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