Customer.io outage, 3 July 2026

User Interface is currently unavailable for some users in EU. Data processing delays

Started
Resolved
3 Jul 2026, 11:09 UTC (after 2 h 2 min)
Impact
Minor
Affected
Data Processing, Management Interface

Last update from Customer.io

This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.

3 Jul 2026, 11:09 UTC

Read the full incident on the official Customer.io status page

Is Customer.io down now?

This page is the record of one past incident. For the live status, see Is Customer.io down right now? - it reads the official status page every 2 minutes.

Other Customer.io incidents

  1. Some US customers may experience delays in message sending

  2. Reduced Deliverability to Microsoft-Hosted Email Addresses

  3. Investigating issues with the Agent

  4. Customer.io UI is inaccessible

  5. Delays in processing and UI inaccessible for some customers in the US datacentre

  6. Issues accessing EU accounts

  7. Some EU users are experiencing delays in processing

  8. Some customers are experiencing data processing and message-sending delays

All recorded Customer.io incidents