Customer.io outage, 27 October 2026

Customer.io UI is currently unavailable for some customers

Started
Resolved
27 Oct 2026, 19:36 UTC (after 25 min)
Impact
Minor
Affected
Management Interface

Is this still happening?

No. Customer.io marked this incident resolved on 27 Oct 2026, 19:36 UTC, 25 min after it began.

Right now: Customer.io reports all systems operational. (as of 27 Oct, 21:45 UTC) Live Customer.io status

Last update from Customer.io

Thank you for your patience while we investigated; this issue is now resolved.

27 Oct 2026, 19:36 UTC

Read the full incident on the official Customer.io status page

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Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.

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Other recent Customer.io incidents

  1. Some US customers may experience delays in message sending

  2. Reduced Deliverability to Microsoft-Hosted Email Addresses

  3. Investigating issues with the Agent

  4. Delays in processing and UI inaccessible for some customers in the US datacentre

  5. Issues accessing EU accounts

  6. Some EU users are experiencing delays in processing

  7. Some customers are experiencing data processing and message-sending delays

  8. Delays in message sending

All recorded Customer.io incidents