Customer.io outage, 31 July 2026

Issues accessing EU accounts

Started
Resolved
31 Jul 2026, 14:39 UTC (after 15 min)
Impact
Major
Affected
Management Interface

Last update from Customer.io

This incident is resolved.

31 Jul 2026, 14:39 UTC

Read the full incident on the official Customer.io status page

Is Customer.io down now?

This page is the record of one past incident. For the live status, see Is Customer.io down right now? - it reads the official status page every 2 minutes.

Other Customer.io incidents

  1. Some US customers may experience delays in message sending

  2. Reduced Deliverability to Microsoft-Hosted Email Addresses

  3. Investigating issues with the Agent

  4. Customer.io UI is inaccessible

  5. Delays in processing and UI inaccessible for some customers in the US datacentre

  6. Some EU users are experiencing delays in processing

  7. Some customers are experiencing data processing and message-sending delays

  8. Delays in message sending

All recorded Customer.io incidents