Customer.io outage, 20 July 2026

Delays in message sending

Started
Resolved
20 Jul 2026, 17:47 UTC (after 40 min)
Impact
Major
Affected
Message Sending

Last update from Customer.io

This incident has been resolved.

20 Jul 2026, 17:47 UTC

Read the full incident on the official Customer.io status page

Is Customer.io down now?

This page is the record of one past incident. For the live status, see Is Customer.io down right now? - it reads the official status page every 2 minutes.

Other Customer.io incidents

  1. Some US customers may experience delays in message sending

  2. Reduced Deliverability to Microsoft-Hosted Email Addresses

  3. Investigating issues with the Agent

  4. Customer.io UI is inaccessible

  5. Delays in processing and UI inaccessible for some customers in the US datacentre

  6. Issues accessing EU accounts

  7. Some EU users are experiencing delays in processing

  8. Some customers are experiencing data processing and message-sending delays

All recorded Customer.io incidents