Doxy.me outage, 17 May 2022
Providers Unable To Log Into Accounts
- Started
- Resolved
- 17 May 2022, 19:12 UTC (after 4 h 53 min)
- Impact
- Major
- Affected
- Doxy.me API
Last update from Doxy.me
**Summary of event:** On 5/17/22 from 3:32 to 10:26 AM ET, some Providers were unable to log in to their accounts. The reCAPTCHA that is in place to prove that users are not robots was preventing the logins. **Business Impacts:** A limited number of providers were unable to host sessions with their clients. **Root cause:** A configuration within the reCAPTCHA integration was incorrect. **How was the issue resolved:** We identified the incorrect setting and applied an update to correct the misconfiguration. **Preventative next steps:** Scenarios identified are being added to our QA testing processes, both manual and automated going forward.
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