Doxy.me outage, 10 January 2023

Doxy.me Not Loading on Older Browser Versions

Started
Resolved
11 Jan 2023, 12:59 UTC (after 21 h 37 min)
Impact
Minor
Affected
Doxy.me webpages

Last update from Doxy.me

**Summary of event:** On January 10th, an update caused out-of-date browsers to not load [doxy.me](http://doxy.me/). **Business Impacts:** Patients or providers using the impacted browsers were unable to access [doxy.me](http://doxy.me/). **Root cause:** One of the software packages used in our code was updated on January 10th, 2023 at 08:20 AM UTC. The updated version was incompatible with and no longer supported older browser versions, including any versions older than the following: * Chrome: 93 \(released August 31st, 2021\) * Firefox: 92 \(released September 7th, 2021\) * Safari: 15.4 \(released March 15th, 2022\) * Edge:  93 \(released August 3rd, 2021\) **How was the issue resolve...

13 Jan 2023, 18:40 UTC

Read the full incident on the official Doxy.me status page

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  3. Doxy.me performance degradation

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