Doxy.me outage, 25 May 2023
Doxy.me Service Interruption
- Started
- Resolved
- 26 May 2023, 16:01 UTC (after 21 h 32 min)
- Impact
- Major
- Affected
- Doxy.me API
Last update from Doxy.me
**Summary of event:** On May 25th, [Doxy.me](http://doxy.me/) experienced a database issue that resulted in 27 minutes of unplanned downtime from 2:03pm to 2:30pm ET. **Business Impacts:** Sessions in progress were not impacted. The incident resulted in providers being unable to log in for their sessions. In addition, patients who were not already in the queue were unable to check in to their providers waiting room. **Root cause:** A data import file was processed internally. While it was being processed, a series of long-running secondary server processes were triggered. Unfortunately, these processes built up in number, consuming additional server resources until the servers were backed...
Is Doxy.me down now?
This page is the record of one past incident. For the live status, see Is Doxy.me down right now? - it reads the official status page every 2 minutes.