Doxy.me outage, 19 October 2024
Doxy.me 2.0 Patient Check-in Issue
- Started
- Resolved
- 19 Oct 2024, 20:18 UTC
- Impact
- Not stated
- Affected
- Doxy.me API
Last update from Doxy.me
**Summary of event**: On October 19, [doxy.me](http://doxy.me) encountered an issue that prevented patients from checking in on [doxy.me](http://doxy.me) 2.0. This outage resulted in 8 hours and 28 minutes of unplanned downtime between 8:01 AM ET and 4:30 PM ET. **Business impacts:** Patients were unable to complete the check-in process. After entering their name and clicking the Check-In button, they remained stuck on the check-in screen instead of joining their provider’s waiting room. While providers were able to log in during this incident and receive patient check-in notifications, patients didn’t appear in their waiting room queue. This prevented a provider from starting a video call...
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