Doxy.me outage, 25 October 2024
Patients not appearing in waiting room queue
- Started
- Resolved
- 25 Oct 2024, 11:28 UTC (after 10 h 52 min)
- Impact
- Major
- Affected
- Doxy.me API
Last update from Doxy.me
**Summary of event**: On October 24, patients who successfully checked in did not appear in the Waiting Room queue due to an incident from our real-time partner, PubNub. PubNub provides the technology that enables instant updates to [doxy.me](http://doxy.me) when a patient has joined a provider's Waiting Room and allows us to start a video call. This led to an outage on [doxy.me](http://doxy.me) approximately between October 24, 7:15 AM ET - 10:00 AM ET and October 24, 8:15 PM ET - October 25, 6:00 AM ET. **Business impacts:** Although providers were able to log in, their Waiting Room queue remained empty, preventing a session from starting between the patient and provider. **Root cause:**...
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