Front outage, 21 November 2025

[by_company_00017] Front App Outage

Started
Resolved
21 Nov 2025, 22:18 UTC (after 2 h 56 min)
Impact
Major
Affected
App, Rules and Workflows, Calendar

Last update from Front

At 19:05 UTC \(11:05 am PST\), Front began a routine application deployment. Front typically deploys new versions of the application multiple times per day as part of normal operation. This app release included a change in the way we connect to an internal caching system. The change passed all our testing requirements, but due to an environment-specific configuration on the caching system it immediately caused a problem in our customer environment. ‌ Front was alerted within minutes of the increased error rate and immediately started investigating. At 19:20 UTC we initiated a rollback of the deployment across all regions. Because of the progressive nature of the rollback, some customers sa...

21 Nov 2025, 23:59 UTC

Read the full incident on the official Front status page

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Other Front incidents

  1. Delays on generation of certain AI outputs

  2. [smtp] Problems with outbound sending on custom SMTP channels

  3. [us-west-2] Elevated API error rates may cause delays

  4. [office365] [gmail] delays in sending and receiving messages for customers in [us-west-1], [us-west-2], and [eu-west-1]

  5. [office365] Delays in sending and receiving messages for some customers in [us-west-1] and [us-west-2]

  6. Application performance degraded

  7. Resource audit log delayed events [eu-west-1][by_company_00006]

  8. [office365] Office channels offline preventing emails being sent or received

All recorded Front incidents