Google Workspace outage, 19 May 2026

**Summary** NotebookLM customers are experiencing an issue where account tiers are being incorrectly downgraded. Affected Ultra & Pro tier users are seeing Free...

Started
Resolved
20 May 2026, 04:04 UTC (after 5 h 35 min)
Impact
Minor
Affected
Gemini Notebook

Is this still happening?

No. Google Workspace marked this incident resolved on 20 May 2026, 04:04 UTC, 5 h 35 min after it began.

Right now: Google Workspace reports all systems operational. (as of 5 Nov, 00:21 UTC) Live Google Workspace status

Last update from Google Workspace

Title NotebookLM customers may have experienced an issue where all premium account tiers are being incorrectly downgraded to free. Description The issue with NotebookLM has been resolved for all affected users as of Tuesday, 2026-05-19 21:04 PDT. From preliminary analysis, the issue was triggered by a recent software update resulting in accounts on premium plans being incorrectly recognized as free accounts. The issue was mitigated by restoring the system to a previous stable state, which successfully reinstated the appropriate service tiers for all affected accounts. We thank you for your patience while we worked on resolving the issue. Symptoms Customers may have noticed lower resource lim...

20 May 2026, 04:38 UTC

Read the full incident on the official Google Workspace status page

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