JustCall outage, 12 September 2025
Subset of Customers Unable to Access Sales Dialer
- Started
- Resolved
- 12 Sept 2025, 02:53 UTC (after 8 min)
- Impact
- Minor
- Affected
- Sales Dialer
Last update from JustCall
**Date:** 12th September 2025 **Duration:** 02:45 UTC - 02:53 UTC **Affected Services** * Sales Dialer **Impact** A subset of customers experienced degraded performance or complete unavailability of the Sales Dialer app. Some operations might also be delayed. **Root Cause** * Outdated cached offset limits caused inefficient query execution * High memory and CPU consumption on the database cluster * Resource exhaustion leading to temporary unavailability * Overall reduction in system responsiveness until intervention **Resolution** * Engineers identified and corrected the outdated caching behavior in query handling * Optimized query execution to prevent excessive resource usage * App...
Is JustCall down now?
This page is the record of one past incident. For the live status, see Is JustCall down right now? - it reads the official status page every 2 minutes.