Okta outage, 18 August 2025
Certain users are unable to access their Okta domain.
- Started
- Resolved
- 18 Aug 2025, 18:29 UTC (after 7 h 23 min)
- Impact
- Major
- Affected
- Core Platform
Is this still happening?
No. Okta marked this incident resolved on 18 Aug 2025, 18:29 UTC, 7 h 23 min after it began.
Right now: Okta reports degraded performance on some systems. (as of 30 Oct, 12:18 UTC) Live Okta status
Last update from Okta
The following is the RCA summary for a recent incident where a third-party provider experienced an issue that impacted users using Okta services. Timing: Incident start: August 18, 2025, at 4:06 AM PDT Incident resolved: August 18, 2025, at 11:29 AM PDT Detection: Customers began reporting that their organization's page was unreachable for certain users. Impact: A subset of customers experienced an "ERR_CONNECTION_TIMED_OUT" error when attempting to access their Okta organizations, which prevented them from logging in. Root Cause: A third-party Internet Service Provider experienced an issue that impaired network traffic from their infrastructure to certain other services, including those pro...
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