Retell AI outage, 10 December 2025

Transcription error for non English traffic

Started
Resolved
10 Dec 2025, 19:30 UTC - reported afterwards
Impact
Not stated

Last update from Retell AI

For around 20 minutes, there was a spike of transcription error for certain non English traffic (notably multilingual, Spanish, etc). English traffic was not impacted. This has been identified as outages from underlying providers. We are working on adding more fallback routes to improve the stability of the platform.

10 Dec 2025, 19:30 UTC

Read the full incident on the official Retell AI status page

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Other Retell AI incidents

  1. Call service disruption

  2. Web Calls and Phone Calls Disruption

  3. Some inbound calls failing to connect

  4. Inbound calling not connecting

  5. Batch calls failing

  6. TTS provider 11labs v3 model is down

  7. partial outage affecting incoming and ongoing call connections

  8. Chats and calls unavailable for GPT-4o and 4o-mini

All recorded Retell AI incidents