Retell AI outage, 25 October 2026

Speech-to-speech calls failing due to a provider permission issue

Started
Resolved
25 Oct 2026, 23:51 UTC
Impact
Not stated

Is this still happening?

No. Retell AI marked this incident resolved on 25 Oct 2026, 23:51 UTC.

Right now: Retell AI reports all systems operational. (as of 26 Oct, 03:49 UTC) Live Retell AI status

Last update from Retell AI

Between 1:45 PM PDT Oct 24th and 4:50 PDT Oct 25th, a permission issue with openAI speech-to-speech model caused calls using speech-to-speech agents to fail or go silent. Access has been restored and speech-to-speech calls are working normally. Agents using the standard (cascading) setup were not affected.

25 Oct 2026, 23:51 UTC

Read the full incident on the official Retell AI status page

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