Retell AI outage, 4 March 2026

Small portion of community voice not working

Started
Resolved
4 Mar 2026, 14:30 UTC - reported afterwards
Impact
Not stated

Last update from Retell AI

There was an accidental change in the logic of account cleanup that led to the deletion of small portion of community voice resources, which caused those agents with the voice having issues. We have fixed the logic, and have been running a backfill to detect and add back those resources.

4 Mar 2026, 14:30 UTC

Read the full incident on the official Retell AI status page

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Other Retell AI incidents

  1. Call service disruption

  2. Web Calls and Phone Calls Disruption

  3. Some inbound calls failing to connect

  4. Inbound calling not connecting

  5. Batch calls failing

  6. TTS provider 11labs v3 model is down

  7. partial outage affecting incoming and ongoing call connections

  8. Chats and calls unavailable for GPT-4o and 4o-mini

All recorded Retell AI incidents